CLEVELAND — The city of Cleveland on Wednesday launched its revamped 311 service, including a new website where residents submit work requests and access other city services, forms and registrations.
The 311 website, which can be accessed at clevelandohio.gov/311, allows residents to fill out online forms for service requests routed directly to city departments including public works, sanitation, street maintenance, city parks, building and housing and more.
The website also includes links to information on public records requests, birth or death certificates, marriage licenses and rental registrations. It lists information about day-to-day services like riding the RTA, paying a ticket, health services or tracking the city's snow response.
“The new 311 online service is a significant step forward in achieving our goal of a modern City Hall,” said Mayor Justin Bibb. “Whether you are a resident, visitor, or local business, our goal is to make it easier for you to report non-emergency issues in a streamlined, user-friendly experience.”
The 311 website adds to the call service which residents can access by dialling 311 or 216-664-2000.
Residents who submit requests via online forms will receive a confirmation number to track their requests. They can also create an account on the Cleveland 311 website and track the status of their requests through their accounts.
"These improvements aim to provide a more modern interaction with local government while also ensuring that departments complete their tasks efficiently," said Elizabeth Crowe, director of Cleveland's Office of Urban Analytics & Innovation. "While we anticipate some initial adjustments, we believe these changes are essential for progress.”
For residents who may need help using the 311 website to access municipal services, the city has partnered with Cleveland Public Library to train librarians to provide residents with in-person support on the new technology.
“Cleveland Public Library has a long history of being a trusted source of information for the community when they need assistance finding answers," said Felton Thomas, Jr., the Executive Director of Cleveland Public Library. "Our collaboration with the City of Cleveland and its 311 service ensures our libraries help keep the entire community connected to vital city services.”
The overhaul of Cleveland's 311 system came after Cleveland City Council in January 2023 approved an ordinance directing $4 million in federal COVID-19 relief funds toward the project.
