BEREA, Ohio — The Ohio Turnpike has announced the suspension of late fees, collections and Ohio BMV registration holds for customers who received invoices after the rollout of their new tolling system.
The turnpike says the suspension was put in place due to the increased call volume received after invoices were sent to customers who had unpaid tolls.
The suspension is for a period of 60 days, which began on Aug. 13, according to 3News partner Cleveland.com.
The following tips were provided by the Ohio Turnpike regarding proper use of their new tolling system:
Customers without an E-ZPass should:
- Follow the overhead signs.
- Drive through the correct toll both lanes.
- Stop to take a toll ticket upon entry.
- Pay the toll by cash or credit card upon exit.
Customers with an E-ZPass should:
- Install their E-ZPass transponder to the windshield correctly. (Numerous tolling points to detect an E-ZPass have been added to the new open road tolling system, so waving an E-ZPass by hand is ineffective and unsafe.)
- Keep their online account up to date, including vehicle license plate number(s), a valid credit card as well as full contact information and email address.
The turnpike asks customers who received an invoice and wish to discuss it with a representative to use the "contact us" feature on their website and submit an online form.
You can also visit the link above to pay a toll online. To contact customer service by phone, call 440-971-2222.